Office Equipment Sales and Service

What to look for when selecting an ethical Office Equipment sales and service company:

When selecting a business to purchase and service your office equipment, here are several items to consider.

  1. Is the company authorized to sell the manufacturer's equipment?

  2. Is the company authorized to service the manufacturer's equipment?

  3. Does the business have a local physical address and a solid track record within the community?

  4. Does the company answer the phone with live, friendly employees who can immediately address your questions or concerns?

  5. An ethical company will take the time to learn and understand your specific needs before proposing new hardware. In addition, everything will be proposed in writing.

  6. An ethical company will take the time to explain the value of service offerings and extended warranties. These service programs lower your cost of ownership and extend the life of your new product.

  7. Does the business have professional liability insurance for their employees who may be injured while visiting your office?

  8. When providing service agreement quotes, does the company provide a detailed explanation of the cost per copy including overages?

  9. When installing your new hardware, will the salesperson provide free training at time of delivery?

  10. An ethical company will provide a list of references for the exact equipment that you are interested in purchasing.

With an abundance of local vendors and online sources, it can be extremely hard to make the right decision when considering new office technology. However, an ethical office equipment reseller will not let you buy a new product based on initial acquisition cost alone. Instead, the reseller will help you understand all of the components that make up the Total Cost of Ownership. This "TCO" analysis will include the ongoing cost of service ad supplies drilled down to a cost per page.Only by understanding all aspects of the purchase will your business make the proper investment.

What to avoid when selecting a business in this industry:

  1. Individuals or businesses that are not authorized resellers. Unauthorized companies cannot sell new hardware, fail to pass on manufacturer rebates and promotions and typically play price games.

  2. Individuals or business that are not authorized service providers. Unauthorized companies cannot provide warranty repairs, use aftermarket (non-OEM) repair parts and lack the knowledge to keep your products running properly.

  3. Companies that do not carry the proper liability insurance.

  4. Purchasing hardware from an internet source without knowing the cost of delivery, setup and installation. Your time is money.

  5. Purchasing hardware from an unknown company that promises a trade-in value on your old machine. They will simply put the cost back into your new purchase agreement.

 		    After interviewing and running an extensive background check the National Association Against Consumer Fraud has awarded the following business a listing in The Business A-List:

Advanced Technical Support Inc.

100 Southcenter Court, Suite 500
Morrisville, NC 27560
Phone (919) 462-3000

Why Advanced Technical Support was offered the opportunity to be a Business A-List participant?

This was actually one of the easiest selections that we made. After meeting Terry Williams, President of Advanced Technical Support, it is easy to see why. There facilities are top notch and the focus of the entire company is service after the sale.

Mr. Williams understands that anyone can sell the product, but what is important is how that product performs over the years. It is refreshing to know that there is a company that stands behind your investment and will educate you in your options and will provide the service necessary to succeed.

 
 
 

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