Emergency Water, Smoke & Mold Removal

What to look for when selecting an ethical remediation company:

1. Shows you a copy of their insurance cover letter. Make sure they show you coverage of general liability insurance.

2. Shows a copy of their certifications. It is important to understand that mold came from moisture and a mold removal company must be certified in more than just mold removal if the job is going to be fixed correctly. Also, ask to see their certifications in Smoke and Water Damage.

3. Verify and actually call references. Remember, in an emergency time is of the essence.

4. Look for a company that provides 24 hour service.

5. We highly recommend talking with a company in advance of any problems. If you have an emergency time is of the essence. Select a Company in advance especially if you have water or a smoke emergency.

6. Ask how they handle problems and complaints.

7. Get everything in writing, make sure what is in the contract is actually what is going into your home.

8. Never be pressured into making a decision today unless it's an emergency.

9. If it's a mold problem, look for a company that will spend the time to do research on the problem. It is very important to understand why you have mold in the first place and fix the whole problem.

10. Look for a company that will answer the tough questions: Why is there mold to begin with? Will the mold come back? Is the problem fixed for good? A consumer might not like the answer, but mold is a serious problem and must be eradicated from your house entirely.

11. Look for a company that will follow manufacturer's guidelines when applying the products. This is very important.

12. Look for a company that properly contains the mold. Many steps must be taken professionally to prevent the spread of mold spores.

13. Look for a company that will work with your insurance company.

What to avoid when selecting a company in this industry:

1. A company that does not show you their insurance. If someone is injured on the job and is not insured the consumer may be liable. Why take that chance?

2. A company that is not certified in Mold Remediation and Water Damage. Mold is not something to mess around with and it is important to have the most qualified people working for you.

3. A company that uses an in-house lab, namely, a remediation company that also tests for mold prior to starting work and documents mold clearance testing to verify the mold has been effectively eliminated. It is important to have a 3rd party qualified lab to do the testing with no conflict of interest.

4. A company that plays price games.

5. A company that will not provide you a detailed written estimate.

6. A company that does not do the research for you as to why you have mold. This can not be stressed enough.

7. A company that will not let you call referrals.

8. You get what you pay for. If you want to remove mold permanently, you may need to pay a little more, but in most cases it is money well spent.

9. A business that make guarantees that appear too good to be true.

10. A company that does not appear professional.

11. Avoid any company that promises you cheap work without going or at least offering to go through your insurance company. Never use a company that asks for cash or a large deposit. Most work is billed through insurance especially water and smoke damage.

Puroclean First Response is locally owned and operated serving Orlando, Seminole, Volusia and all of Central Florida. Our mission is to provide 100% satisfaction to our customers. Puroclean, "The Paramedics of Property Damage", is one of the largest and most technologically advanced mitigation and restoration professional service firms in the country.

Assisting property owners in their time of need, Puroclean professionals perform restoration services on property that has been affected by water, fire, smoke, mold, odor, or trauma in homes or businesses. As "The Paramedics of Property Damage", Puroclean will promptly respond to your call 24 hours a day, 7 days a week. Once we arrive at the scene of a loss, we immediately begin the necessary steps to mitigate the damage and finally provide restoration services to put the property back in order.

Puroclean is the name you can count on for quick response, immediate action, and thorough follow through when you suffer a property loss. Call your local Puroclean office in the Orlando / Central Florida area today at 407-332-6798 and put your loss behind you as soon as possible.

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