Carpet Flooring

What to look for when selecting an ethical Carpet Flooring Company:

1. Check for a permanent place of business, telephone number and a business license. A professional flooring company will have these readily available.

2. Do not hesitate to ask for proof of insurance.

3. Make sure they show you proof of general liability and workers' compensation insurance to protect you if your property is damaged or if someone is injured working on your property. Ask the company if they use subcontractors. If they do make sure they carry proper insurance.

4. Make sure the company has a proven track record.

5. Will they provide you a list of references? Not just a few.

6. Ask them to explain their course of action, if you have a concern or a complaint.

7. Insist on a written proposal on company letterhead. Before you sign a contract make sure you understand all the terms of the agreement and make sure it provides detailed information on the work to be performed and the product installed. Any promise made by the flooring company should be in writing.

8. Look for a company that will thoroughly explain their warranty. Read the fine print to see if there are conditions that will void the warranty.

9. Ask the Company if their comfortable with you getting more than one estimate.

10. Ask the Company if they are members of any professional trade organizations.

11. Ask the Company to explain thoroughly all their different product lines. Make sure the product you select meets your needs as to price and durability. Verify that what is being installed is exactly what you are paying for.

12. Research the product on the manufacturer's website to learn more about warranties, care and durability.

13. Make sure they utilize qualified installers.

14. Hardwood Flooring needs proper time to cure. Make sure it is done correctly.

15. Have them thoroughly explain the care process required to maintain flooring.

16. Make sure it's professionally installed to manufacturer's specifications.

What to avoid when selecting a company in this industry: 

1. Companies that will not show you their insurance policy or business license.

2. Companies that play price games.

3. Companies that will not provide you a detailed estimate in writing.

4. Companies that ask for excessive deposits.

5. Companies that apply pressure to purchase today.

6. Companies that will not let you call customers. Most happy clients are happy to talk.

7. You get what you pay for. If you want qualified and licensed installers, you may need to pay a little more, but in most cases its money well spent.

8. Companies that make guarantees that appear too good to be true. Make sure that the wood has time to cure, in many cases 16 days.

9. Look out for bait and switch tactics. Companies will advertise low prices to get you in and then charge add-ons to raise the price. Make sure your price is inclusive of all charges.

10. It can't be emphasized enough to get the whole price installed. Prices per square foot can be very misleading.

11. Avoid companies that do not do criminal background checks on their workers.

Since 1999 ... FLOORS Direct has been in business and serving our customers as if they were family. We are a family owned and operated company and take great pride in our levels of service. Our parent company located also in Central Florida has been in business over 50 years. For over two generations, Central Florida homeowners, builders and designers have trusted in our company and our family for every style of flooring and superior service. This heritage of service is your assurance of quality, fair pricing, and trust.

Through our bulk buys and truckload deliveries we offer you 1st Quality products at wholesale prices. Our employees understand and strive to service our customers as if they were their own mothers, fathers, and the closest of kin. The FLOORS Direct family wishes you all the best and wishes to earn your business and keep you, your family and friends coming back for years to come.

Excellence
From almost 50 years of flooring experience and high levels of service.

Installation - Option A
The installer would be selected by the customer off of the installer list. All installers are licensed and insured. The customer is responsible for all appointment times and scheduling the installation. We highly recommend that the customer only pays the installer in full when the job is 100% complete and the customer is 100% satisfied with the installation. Also, please make sure on your labor contract is the installation warranty. This warranty is held directly between the customer and the installer. Floors Direct will not assume any responsibility for the installation.

Installation - Option B
The installer is selected by our trained flooring professionals. From start to finish the customer will have only one contact, your sales professional. The customer will receive a "Lifetime" warranty on the installation and it will be held through Floors Direct. The installer will not be paid for the job until a Floors Direct Representative has confirmed the customer is 100% satisfied with the completed job.

Free Measuring and Design Consultation
We'll visit your home or office, and take precise measurements for your flooring at no charge. And if you need assistance with all our styles, colors, and designs, we're happy to help. We only ask that you come into our store and make a product selection so our trained installation and design staff can make arrangements for any pattern matches or other possible surprises that could arise. We want to take all of the guest work out of making your house a home!

Home | Our Mission | Our Story | Disclaimer

© Copyright 2007-2008. National Association Against Consumer Fraud