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General Auto Repair
What to look for when
selecting an ethical Auto Repair Shop:
Make
sure the mechanic(s) are ASE Certified. The
National Institute for Automotive Service
Excellence is a professional certification
testing organization for mechanics. www.asecert.org Make
sure they are comfortable working on your type
of car. If you visit the shop and only see one
type of car, and it’s not yours, you may want
to continue looking for a new shop. Independent
garages may treat customers with more interest
and honesty compared to large chain based shops. Don’t
be afraid to get estimates from a few different
companies. Contact
friends, neighbors and co-worker’s and ask
them if they have utilized the services of the
repair shop your considering. Make
sure to show interest; don’t be afraid to ask
questions you might have about your repair bill. A
good auto mechanic should also be able to
translate a complex mechanical problem into
plain English for the customer. Ask
for the old parts so you can inspect them after
they are removed from the car. Look
for a company that will provide you with a good
estimate with a written quote on parts and labor
charges. Estimates
should be given in writing before any work is
performed. Look
for an Auto Repair shop that treats you like a
family member.
Questions to ask when
selecting a company in this industry:
How
long have you been in business? How
much is your hourly rate? When
can you fit me in? Do I
have a warranty on the work that you complete? Do
you give me the parts back that you replace? Are
all of your technicians ASE certified? Will
you test drive my car and try to diagnose my
problem for free? Do
you road test after the repairs are completed?
What to avoid when
selecting a business in this industry:
You want to avoid your best friend’s brother’s cousin to repair your vehicle? Chances are these mechanics are not certified and most definitely don’t provide
warranties. Avoid a company or person that offers great deals, but can’t provide receipts. A technician that is too eager to suggest the most expensive repair options
first. Avoid a company that doesn’t provide parts and labor
warranties. Avoid a company that will not provide an itemized receipt. Your bill shouldn’t say, suspension
$300.00. Don’t pick a shop before stopping in and taking a look around. Stay away from a shop that is not clean, looks in disarray and does not have uniformed service
techs. Avoid any Auto Dealer who tells you they must service your car to maintain your manufacturer’s warranty.
This is simply not true. |
After interviewing and running an extensive background check the National Association Against Consumer Fraud has awarded the following business a listing in The Business A-List:
The Car Spa 3155 Clemson Rd. The Car Spa is an independently owned and operated automotive repair facility. We have been in business since August 1980 under the same ownership. The owners, Mike and Helen, are always present to greet customers and participate in the repair process. We begin the repair process by listening to our customers comments and complaints. This aids in the repairs by allowing us to go in the proper diagnostic direction the first time. We perform scheduled maintenance checks and services. Major and minor repairs to all systems including the mysterious dashboard lights. We service personal as well as commercial vehicles up to 1 ton. Our services include vehicle performance, air conditioning, steering, brakes, electrical, exhaust, engine or transmission replacement. Repair exceptions, we don't sell tires or perform alignments. Our technicians are ASE certified and Master Technicians. The Car Spa is open to service customers Monday thru Friday, 7:00 A.M. to 6:00 P.M. We offer customer transportation within a 10 mile radius. We can be contacted by phone, (407) 298-1145, our web site, www.orlandocarspa.com or e-mail thecarspa@bellsouth.net. |
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